The BG Consortium discuss mailing list is the user community's primary point of
contact for BGL non-system related issues. If you have any questions about
the Blue Gene/L system architecture, compilers, libraries, etc. then
you should send email to this list. There is a broad range of
people interested in the BG/L system from experts to beginners on the list.
Questions about the Argonne BGL system should not be sent to this
mailing list but should be directed to the BGL support team.
| Issue/Topic |
Form of Contact |
Contact Information
|
|
All general and technical questions regarding the BGL system
including computer security; accounts; computer
status information; network issues; submitting jobs
to the batch system; compilers, libraries and packages on
the BGL system; training and outreach programs. Preferred method of
requesting assistance.
|
Email to BGL Support Team |
support @ bgl.mcs.anl.gov
|
|
Resetting passwords and other general
and technical issues when email to the support team is
not a viable solution.
|
Phone call to the help desk |
(630)252-6813 |
|
Resetting passwords and other general
and technical issues when in-person assitance is desired.
Critical issues arising during business hours, particularly
if the problem is the BGL system is inaccessible.
|
Visit the help desk office |
| Room: B256 |
| Hours Staffed |
| 9:00-11:00a |
| 1:00-4:00p |
| Monday thru Friday |
|
|
All questions related to BG/L user code optimization and debugging;
BG/L architecture; I/O on a BG/L system; MPI on a BG/L system;
interconnects on a BG/L system.
| Email to BG Consortium Discuss mail list |
discuss @ bgl.mcs.anl.gov
|